MyEG and Zetrix Suspended Over Unpaid RM314 Million

My E.G. Sdn. Bhd. (MYEG) and Zetrix AI Berhad are digital concessionaires that provide e-government revenue collection services for Malaysia's Road Transport Department (Jabatan Pengangkutan Jalan, JPJ). As of 5 October 2026, both entities remain suspended from operating as JPJ revenue collection agents due to an unremitted government revenue sum of RM314 million. The platform traditionally allows Malaysian motorists, including urban vehicle owners and commercial drivers, to process online road tax renewals, driving licence renewals, and traffic summons settlements. Operating under regulatory oversight from the Ministry of Transport (MOT) and the Ministry of Finance, the collection services cannot resume until the outstanding liability is settled in full.

Key Facts

Why Were MyEG and Zetrix Suspended as JPJ Collection Agents?

MyEG and Zetrix AI Berhad were suspended on 5 October 2026 after failing to remit RM314 million in federal revenue collected between 19 May and 30 September 2026. The funds comprise public payments made for driving licence renewals, road tax transactions, and traffic summons settlements that were withheld from the government treasury.

Prior to imposing the freeze, the Ministry of Transport and JPJ initiated recovery procedures beginning in May 2026. These administrative measures involved four official engagement sessions with key stakeholders, including the Ministry of Finance, as well as the issuance of 35 formal reminder notices and explicit settlement deadlines.

To address the debt, the company tendered a post-dated cheque for RM231 million on 21 August 2026, dated for 30 September 2026. However, during presentation on 30 September, banking institutions did not process the RM231 million cheque following direct stop-payment instructions issued by the company itself. This default resulted in the immediate suspension of all payment processing channels across both service providers.

“Pay up, Loke reminds MyEG, Zetrix”

The Star, 7 October 2026

The Ministry of Transport suspended MyEG and Zetrix on 5 October 2026 after a RM231 million settlement cheque was halted by the company, leaving RM314 million in revenue unremitted.

Can MyEG and Zetrix Resume Road Tax and Licence Renewals in Malaysia?

MyEG and Zetrix AI Berhad cannot resume JPJ operations until the entire RM314 million arrears balance is fully paid. Transport Minister Anthony Loke Siew Fook confirmed that the federal government will strictly reject any formal applications to restart transaction services until all outstanding government revenue is transferred.

Addressing the press at Menara Sentral RAC in Brickfields, Kuala Lumpur, on 7 October 2026, Minister Anthony Loke reiterated that the cabinet's position remains unchanged from the initial announcement. The government is currently awaiting the complete clearance of the debt before reviewing any service reactivation requests.

The Malaysian government maintains that MyEG and Zetrix AI Berhad must settle the full RM314 million debt before any application to resume JPJ operations is considered.

How Does the Suspension Affect Malaysian Motorists?

Malaysian motorists living in urban centres such as Kuala Lumpur condominiums or landed suburban areas cannot currently use MyEG or Zetrix portals to renew driving licences, renew road tax, or settle traffic summonses. Vehicle owners must transition to alternative JPJ-approved online counters or physical branches to maintain road-legal documentation.

With online agency channels frozen, vehicle owners facing road tax expirations must rely on alternative government digital infrastructure, such as the official MyJPJ application, or visit physical post offices and JPJ state branches across the country. Ensuring continuous road tax compliance remains mandatory under Malaysian traffic law to avoid roadside summonses or vehicle insurance invalidation.

Malaysian motorists are unable to process road tax, licences, or traffic summonses through MyEG and Zetrix during the ongoing government suspension.

Common Questions

Which transactions are currently blocked on MyEG and Zetrix?

The suspension blocks all JPJ-related revenue services across MyEG and Zetrix channels. This includes online renewals of motor vehicle road tax, renewals of Malaysian driving licences, and the settlement of outstanding traffic police or JPJ summonses collected between 19 May and 30 September 2026.

Why was the RM231 million payment cheque not cleared?

The RM231 million cheque submitted on 21 August 2026 and dated 30 September 2026 was not processed by the bank because the issuing company instructed the financial institution to stop clearance upon presentation, leaving the government debt unresolved.

What must occur before MyEG and Zetrix services can be restored?

My E.G. Sdn. Bhd. and Zetrix AI Berhad must remit the entire RM314 million in outstanding government revenue. Only after full settlement is verified will the Ministry of Transport consider evaluating an application to reinstate their revenue collection status.

Sources and Methodology

This report synthesises factual reporting published by Careta (Qalif Latif, 07-10-2026) and secondary reportage from The Star (“Pay up, Loke reminds MyEG, Zetrix”, 7 October 2026). English translation preserves official entity names, statutory abbreviations, and Malaysian currency designations in Ringgit Malaysia (RM). No external estimations, unverified sums, or non-source statistics were introduced.

This article was last updated on 7 October 2026. Information specific to Malaysia was verified against Ministry of Transport statements reported by Careta and The Star.